This Privacy Policy explains how AccraDrive collects, uses, and protects your personal information whenever you book, enquire about, or use our car rental services in Ghana.
Last updated: 1 June 2026
When you contact AccraDrive by WhatsApp, phone, email, or our website booking form, we collect the information you provide directly: your name, phone number, email, driver's licence and Ghana Card (national ID) details, an identity verification photo, and trip information such as pickup location, dates and vehicle preference. If you create an account, we also collect a password, which is never stored or transmitted in plain text.
The verification photo requested during booking is used only for a manual, human check that you match the ID and licence provided — it is not processed by facial recognition or biometric-matching software. It is retained only as long as required for that booking and insurance compliance, then deleted.
We do not sell your personal information to third parties. Ghana Card, driver's licence, and verification photos collected for rental checks are used solely for that purpose and retained only as long as required for insurance and legal compliance.
Information may be shared with our insurance underwriter in the event of a claim, and with law enforcement if legally required. Payment processing is handled by Paystack, a third-party payment processor, which maintains its own security and PCI compliance standards — AccraDrive does not store your full card details.
You can request a copy of the information we hold about you, ask us to correct it, or request deletion where we are not legally required to retain it. Contact us at booking@accradrive.com for any of these requests.
Questions about this policy can be sent to booking@accradrive.com or +233 53 083 4419.